Service Technician

We are currently looking for a Service Technician for our client, a manufacturer of zero-emission trucks. The successful candidate will provide authorised repairers and fleet customers with service support as part of a structured approach in resolving technical and customer related concerns via dealer visits / customer visits.

The Service Technician will:

• Ensure that the field technical information produced is consolidated into an appropriate database.
• Work with Technical production team on key quality issues reviewing possible trends reporting daily / weekly and updating as needed via Quality meetings with Technical.
• Report on vehicle issues via a set process, including detailed PowerPoint to the Lead Technician.
• Work within a workshop loading process, including raising and closing job cards, ensuring tasks are completed in a timely efficient manner.
• Manage repairers and providing technical support as part of a structured approach in resolving technical and customer related concerns.

The Service Technician will have:

• Minimum of 5 years’ experience in automotive or an engineering customer product related industry – Within retail or OEM.
• IMI Level 4 award in diagnosis testing and repair of electric/hybrid vehicles and components or willing to obtain qualification immediately.
• Experience in working within the motor industry, covering vehicle repair, diagnosis, and customer handling.
• Thorough understanding of IT/systems, particularly dealer facing systems that are required.
• High level of communication skills (written and verbal) and the ability to present at all levels.

Please click the “Apply now" button if you are interested in this role and a member of the EVera team will be in touch to provide more details!