Service Manager

An Automotive OEM that designs and manufactures zero-emission medium-duty trucks is currently looking to recruit a Service Manager. The successful candidate will support the customer-centric approach, will provide valuable feedback to engineering, quality, and warranty teams, and will assist the ongoing product development.

The Service Manager will:

• Provide technical support and guidance to 3rd party Technicians/Engineers to service, diagnose and repair customer vehicles.
• Manage Aftersales Fast Field Fix in the Workshop in resolving product quality issues with regular meetings to ensure effective resolution of issues.
• Work closely with other Aftersales departments together with Technical, Training, Parts, Technical Publications, and Warranty departments.
• Ensure that the technical information produced from the field if requested is consolidated into an appropriate database.
• Assist Quality with fault investigation.

The Service Manager will have:

• Minimum of 5 years’ experience in automotive or an engineering customer product related industry.
• IMI Level 4 award in diagnosis testing and repair of electric/hybrid vehicles and components or willing to obtain qualification immediately.
• Ability to manage Workshop processes and systems.
• Excellent interpersonal skills, high level of emotional intelligence, ability to influence, persuade and encourage others to quickly embrace change.
• Ability and willingness to adopt a 'hands on' approach, with a flexible approach to working hours.

If you would like to receive more information, simply apply online! Submit a copy of your most recently updated CV and a member of the EVera team will be in touch!