IT Specialist

Posted on behalf of

Sprint Power

A UK leader in Low Carbon Vehicle Technology is currently seeking an IT Specialist.

This role is to provide technical support to employees, assisting them with PC, Server, Telephony, networking, and hardware problems via phone, email, helpdesk, etc. To maintain and develop the network as required, in conjunction with our 3rd party suppliers.

The IT Specialist duties:

• Ensure customer IP is always protected.
• To resolve technical support queries professionally and efficiently, maintaining a high degree of customer service.
• To ensure that all SLA’s are met.
• To work effectively and productively with Supplier 2nd/3rd line support.
• To document all calls on the call logging system.
• Produce statistics each month on Helpdesk issues.
• To maintain user security on all systems.
• Support users by providing necessary training and advice
• To arrange for external support visits whenever problems cannot be resolved in-house.

The Successful IT Specialist will have:

• IT Qualification to GNVQ Level 3.
• Strong knowledge of Microsoft-based operating systems with an emphasis on Windows 10 and MS Server 2012r2 2016 2019.
• Virtualisation technologies (VMWare).
• Networking topologies, protocols & methodologies.
• Previous experience working in a Cisco-based switched network infrastructure LAN/WAN.
• Firewalls, Switches, Routers, Vlans, VPN’s
• Experience in Setting up and supporting Jira Issue and Project tracking software.
• Knowledge and experience of backup systems & DR/BC
• ITIL v3 Foundation
• SQL/Oracle experience